Join us in congratulating and celebrating the incredible career of Police Service Officer (PSO) Jessica Barboza, who retired after 25 years of dedicated service to our department and community as a dispatcher and jailer.
Jessica joined the department on December 13, 1999, and throughout her career, she was a strong presence, handling high-pressure situations with professionalism, leadership, and dedication to helping others.
Her colleagues and dear friends described her as one of the kindest and most generous people they knew—someone who would drop everything to help when needed. During the pandemic, she stepped up in a way that left a lasting impression, caring for those around her and leading by example.
Officer Robles, who started as a PSO herself, recalled her first shift in Dispatch when Jessica handled a pursuit with precision and calmness, setting the standard for being a true professional. Crime Analyst Paula shared a story of working with Jessica during an overwhelming night in the jail. This experience showcased Jessica’s ability to command a situation, maintain order, and ensure safety through sheer presence and expertise.
Jessica was the calm voice on the radio during emergencies, from hurricanes and floods to major pursuits and critical incidents. Her ability to navigate these moments gracefully and skillfully earned her numerous commendations from citizens, officers, and leadership. One grateful citizen wrote a sincere letter thanking Jessica for staying on the line and keeping her calm during a terrifying moment—just one of many lives she touched throughout her career.
She was esteemed and loved by many, and her impact extended beyond those currently serving at the Pasadena Police Department. Pasadena City Marshal Catalina Cardenas and several former employees, including Crystal Orozco, Marcy Walls, Monica Puente, and Daisy Rejmaniak, joined many others at her retirement ceremony, reflecting the deep connections she built.
Her legacy is one of professionalism, compassion, and strength. She left behind big shoes to fill, setting the bar high for those who follow in her footsteps. Another experienced dispatcher departed, leaving a legacy of excellence and expecting those remaining to uphold the same high standards she set.
Jessica, thank you for your years of service, dedication to the Pasadena Police Department, and the countless lives you have impacted. We wish you the very best in this new chapter of your life. Enjoy your well-earned retirement!
